Privacy Policy

Introduction

RRRJ Energy Ltd (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data Collection

We collect personal information through our website (rrrjenergy.co.uk) when you:

• Fill out our online forms.
• Contact us via email or phone.
• Use our services or request a quote.

Types of Data Collected

• Contact Information: Name, address, email, and phone number.
• Business Information: Energy usage, meter details, and other service-related details.
• Website Analytics: Cookies and user behavior data anonymously collected by Google Analytics.

Data Usage

We use your data to:

• Provide tailored energy quotes and services.
• Improve website functionality and user experience.
• Comply with legal obligations and Energy Ombudsman guidelines.

Data Storage and Security

All data collected is stored securely on IONOS servers, which are fully encrypted. Our website is secured with SSL encryption to ensure safe transmission of information. We do not share or sell your data to third-party brokers. Only main UK energy providers receive necessary information to process your energy applications.

Your Rights

You have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for data processing.
• Lodge a complaint with the ICO if you believe your data rights are violated.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. This may include:

• For service fulfillment: We retain data relevant to your energy inquiries and service provision for a period of 6 years, following the completion of your service or the finalization of your quote request.
• For legal and regulatory purposes: Certain data may be retained longer for legal or regulatory requirements, such as tax records or complaint handling.
• For marketing communications (with consent): If you have opted-in to receive marketing communications, we will retain your contact information until you unsubscribe.

We regularly review our data retention practices and will take steps to securely delete or anonymize your information once it is no longer required.

Data Breach Notification

In the unlikely event of a data breach that compromises the security of your personal information, we will take immediate steps to investigate the incident and implement appropriate remedial actions. If the breach poses a high risk to your rights and freedoms, we will notify you without undue delay, explaining the nature and extent of the breach, the potential consequences, and the measures we have taken to mitigate the risk. We will also report the breach to the Information Commissioner’s Office (ICO) as required by law.

Marketing Communications

We value your time and inbox space. We will only send you marketing communications with your prior consent. You can opt-in to receive emails by ticking the relevant checkbox on our online forms. You can also opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at info@rrrjenergy.com.

Policy Updates

We reserve the right to update this Privacy Policy from time to time to reflect changes in applicable law, our data collection and usage practices, or the features of our website. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website. You are encouraged to review this Privacy Policy periodically to stay informed of updates.

Contact Us

If you have any questions regarding this Privacy Policy or your data privacy rights, please don’t hesitate to reach out:

• Email: info@rrrjenergy.com
• Telephone: 01274 317863
• Address: Suite 3, 290 Keighley Road, Bradford BD9 4LH